Values
Respect for Others
Honesty
Dependability (integrity)

Key Stake Holders
UNC Charlotte Students and Parents
UNC Charlotte Staff and Faculty
Employees of Facilities Management
University Leadership
Taxpayers of North Carolina
Suppliers (to include business partners and contractors)
UNC Charlotte Service Providers (Student Affairs, Academic Affairs and other Business Affairs Departments)

Key Business Drivers
Teamwork
Customer Service
Continuous Improvement

External Trends & Assumptions
Campus square footage will more than double in the next five to eight years.
Technology will change at an increasing rate.
Areas which will impact Facilities will include:
Distance Learning
Smart Classrooms
Wireless Campus
Research on Campus
Hand-held Computer Applications
Application Service Providers
Budget projections are uncertain-continuing budget may decrease in the near term, expansion budget should grow.
Competition between Universities for students and faculty will increase.
Demands for privatization/commercialization of University support operations will increase.
Changes in laws and regulations will impact the way we do our jobs.
Job market will remain tight making it increasingly difficult to recruit and retain quality employees.
Demands to meet accessibility standards in all campus facilities will increase.
Customer expectations for high quality service will grow.

Internal Trends & Assumptions
Departmental mission and staff will grow to meet changing mission of the University and increased square footage on campus.
Growth of campus will require some decentralization of operations.
Employee turnover will continue to be a problem.
Relocation to a new Facilities Management Compound will occur in the next 3-4 years.
New technology will provide opportunities to become more efficient.
Staff training will become more necessary and important because of new technologies.
Employee expectations for competitive salary, benefits, work environment and for meaningful work will increase.
Employee morale will become increasingly linked to these issues.
Internal budget will continue to be constrained.

Goals
Goal 1- Improve Operation and Maintenance of the University's Campus.
Goals 2- Effectively adapt or retrofit facilities to meet new operational, programmatic and regulatory needs.
Goal 3- Deliver new facilities that support the University mission.
Goal 4- Perfect a customer-focused organization.
Goal 5- Promote personal excellence, teamwork, innovation and continuous improvement.